Frequently asked questions

What is Square Pear and how do you print?


We create products from using your art. We print the fabric using a method called sublimation. The print does not sit on top of the fabric but becomes a part of the fabric itself.




What payment options do you have?


I will send and invoice direct to your email once you have chosen your design. Or I am happy to send you a link to use PAYPAL if you would like to pay using a credit card.




How long does it take to receive my custom order?


It can take up to 30 days to receive your custom order, though we do our very best to complete it sooner of course! Once your image is loaded and payment is received, we edit, print, cut, sew and press your individual artwork. Being that we create your one of piece especially for you - we call the slow fashion - it can take a little longer than a mass produced garment. It will be worth the wait we promise. Any concerns about your order or delivery please contact us hello@squarepear.co.nz




I am finding it difficult can you help?


Absolutely, you are welcome to email your file to hello@squarepear.co.nz and we can create a preview for you to approve.




If I am ordering bulk do you offer a disount?


The wiggle room for discount applies only to the design time as everything else it kept as low as possible already. On all duplicate print orders we do offer a discount as seen here on the pricing page. The product can change but the print needs to stay the same. If you would like to use the same art on a different product I offer 10% off the lesser priced item. If you are a school or looking to order more than 8 units then email me here to discuss further.




Do you offer returns or change of minds?


Please read our Terms and Conditions located at the bottom of this page. As these are custom orders we cannot accept returns for change of mind or incorrect sizes chosen We will offer a refun or replacement on faulty items returned to us within 14 days from delivery.




Where are your products made?


We are based in Wellington New Zealand where all our makers are locals.




What currency are your products and where do you ship?


ALL PRICES IN NZD We use tracked NZ Post within NZ and untracked/insured for international. If you would like tracked international postage thats also fine, just let us know so we can sort a quote. Customs are the buyers responsibilty, its not usual to be charged customs with our products but it's something we have no control over so please be aware.




Do you offer fundraising?


We are starting to work collaboratively with schools/groups so welcome your interest. Send me a message and we can talk. Currently we are offering drawstring bags, cushions and messenger totes as fundraising products. We supply custom advertising for your group and also offer your fundraisier to be run as an online store, cutting out precious admin time at your end.




Do you offer free previews before ordering?


Yes - we always mock up a few options for you to see. No commitment needed.




Will you design a fabric for me?


As well as running Square Pear I am also a surface designer by trade so yes I would love to. Lets talk and get some ideas rolling. If you are asking if I will design your illustrations into a pattern - then I do this as part of the free mock up I offer when you upload your images to me on the product pages.




What sort of image files do you accept?


Want to read about how to take a great picture - you can also click here The files your phone saves are jpgs. Pick the largest file type possible and upload that. If there are any problems with your image I will contact you pretty quickly. If you are using a pdf or scanner make sure they are very high resolution files. PDFs don't contain alot of image information so when I enlarge them they can look very pixelated. A good image is 1.5MB and above for a small repeat print and 3.5MB and above for a larger print. The higher the MB the better the image quality. Too techy? Just attach what you have and I will be in touch if not ok. We accept the following files - jpg, jpeg, png, gif, pdf You are welcome to email any other files to hello@squarepear.co.nz that are not accepted on the uploader




Can I have a coloured background in my design?


Sometimes the artwork you supply does allow for a coloured background to be easilly applied eg its white at the moment but you would prefer black. Just write your preference in the message box when you upload your art and I will see if this is possible.




Any tips on taking a picture with my phone or other device?


You can read all about it here




Can I supply my own fabric for printing?


Yes this is possible - Get in touch at hello@squarepear.co.nz and I will let you know if your chosen fabrics will print well.





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